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Store Policies

Return Policy - You may return most new, unopened items sold and fulfilled by Phase 1 Comics & Games within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Due to the collectibility of the comics and singles merchandise we sell, we are unable to accept returns on comic books, back issues, books and items listed as Singles. If you are uncertain about the grade of your comic book or Singles, please review our Grading Glossary futher down this page, which details how Phase 1 Comics & Games grades all comics and single cards. While we do not grade our graphic novels, books and magazines, and they are stored and handled with great care, no guarantee of condition is made. Over time, shelf wear and small cosmetic dings and dents may be possible. If you still feel you've received a damaged or mis-shipped item, please contact us at info@phase1comics.com and we can look into this. Please be aware that we need to be contacted within 2 weeks of the delivery date of an order to resolve any potential order issues. 

Refunds - Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

Your Privacy - Phase 1 Comics & Games is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Phase 1 Comics & Games protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Phase 1 Comics & Games disclose the information it collects to outside parties? Phase 1 Comics & Games does not sell, trade, or rent your personal information to companies not affiliated with Phase 1 Comics & GamesPhase 1 Comics & Games may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Phase 1 Comics & Games may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Phase 1 Comics & Games, our users, or others.

In Summary Phase 1 Comics & Games is committed to protecting your privacy. We use the information we collect on the site to make shopping at [Company Name] .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent - By using our Web site, you consent to the collection and use of this information by Phase 1 Comics & Games. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Phase 1 Comics & Games also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Phase 1 Comics & Games has no control or influence over their policies. Please check the policies of each site you visit for specific information. Phase 1 Comics & Games cannot be held liable for damage or misdoings of other sites linked or otherwise.

Grading Glossery - Comics

Please note that Phase 1 Comics & Games does not grade or consider any type of numbered grading scale when determining a comic books condition. As a result, we do not guarantee that any specific book will come back as a certain number grade should any customer choose to grade comics ordered from Phase 1 Comics & Games.

NEAR MINT: Not quite hot off the press, but leaning that way

Covers as pristine as possible, with allowances for paper stock, printing errors, binding, and the handling process. Subtle dings ’n’ dents, including some spine stress, are possible, but kept to a realistic minimum at the discretion of our graders.

VERY FINE: Better then most but not the best

Covers are shiny and smooth beyond a very modest number of dings ’n’ dents -- which should be confined to peripheral areas away from the central image or the logo, e.g., near the spine or edges. No creases or folds should be present anywhere on the comer or pages. Page color consistent and even, with minimal evidence of encroaching fade or change.

FINE: The common average condition of most back issues

Cover gloss and colors should be intact, with only the subtlest of spine rolls or corner creases present. Blemishes, dings, dents, and other impact/usage disfigurements can be present, but should be minimal on the area of the central image of the book’s cover: a big dent on a character’s face is going to stand out more negatively than one on his foot, or in the background. Creases, dents, and imprints of materials added to the inside of the comic (trading cards, etc.) may be present. Pages are reasonably close to their original color.

VERY GOOD: Relative wear and tear due to age and handling

Cover features reasonable amount of dings n' dents that come from handling/storing a comic, with the location of these blemishes less relevant than higher grades. Slight loss of shine or color possible. Spine may be slightly rolled. Minor creases and corner folds possible, edges of cover show some wear. An uncertified creator signature may be present. Interior pages intact, with reasonable amount of discoloration from age or exposure.

GOOD: Basically, a reader’s copy

Cover is intact, but may be folded, feature tears, creases, wrinkles, and peripheral pen/pencil marks. Books that are older or in high demand could have a small portion of cover missing, or a puncture or hole that does not affect the central image or interior of the book. The spine may be detatched from one staple. Minor water damage may be present in/on the book; pages can be naturally discolored, but largely intact. Nothing about the condition should affect the readability of the book. This is a complete reading copy.

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